Privacy Policy

Frame Fiesta values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when interacting with our website, purchasing products, or communicating with us through any of our channels—including chat-based support.

 

Information We Collect

When you place an order or interact with Frame Fiesta, we may collect the following information:

• Your name

• Your prescription

• Your billing and shipping address

• Your email address

• Your phone number

• Your payment information

• Any information you voluntarily provide during support chats or contact forms

We collect only the information necessary to fulfill your order, offer customer support, and improve your experience. We do not collect sensitive personal identifiers such as Social Security numbers or driver’s license numbers.

 

Chats Privacy Policy

When you use our chat features (including live chat, automated chat, or support messaging), we may collect:

• The content of your messages

• Your name or email (when you provide it)

• Technical details such as browser type, device information, or IP address (for security and performance purposes)

 

How Chat Information Is Used

Chat data helps us:

• Provide real-time customer support

• Troubleshoot issues with your order or account

• Improve our service quality and training

• Enhance website functionality and user experience

 

How Chat Information Is Stored

• Chat transcripts may be stored securely by our customer support platform.

• Only authorized Frame Fiesta personnel or contracted support agents may access chat logs for service and quality assurance.

• Chat data is never sold and never used for marketing without your explicit consent.

 

Third-Party Chat Providers

If we use third-party chat tools, those providers may temporarily process your chat data solely to help deliver our support services. These providers are required to adhere to strong privacy and security standards.

 

How We Use Your Information

The information we collect may be used for:

• Fulfilling and delivering your order

• Communicating updates about your purchase

• Providing customer support

• Improving our products, services, and website performance

• Internal analytics to enhance the shopping experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

 

How We Protect Your Information

We implement industry-standard security measures, including:

• Secure server environments

• Encryption for payment and sensitive data

• Strict access controls to limit who can view your information

While no system is entirely immune to risk, we take all reasonable steps to safeguard your data.

 

Accessing or Updating Your Information

To access, update, or request deletion of your personal information, email us at info@framefiesta.com. We will make reasonable efforts to honor your request promptly, in accordance with applicable laws.

 

Changes to This Privacy Policy

Frame Fiesta reserves the right to update or modify this Privacy Policy at any time. Changes become effective immediately upon posting on our website. We encourage you to review this page periodically.

 

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:📧 info@framefiesta.com