Frame Fiesta values the privacy of our customers and is committed to protecting their personal information. This Privacy Policy outlines how we collect, use, and disclose the information we collect from our customers.
Information We Collect
When you purchase a frame from Frame Fiesta, we may collect the following information:
- Your name
- Your prescription
- Your billing and shipping address
- Your email address
- Your phone number
- Your payment information
We only collect the necessary information required to fulfill your order and to provide you with excellent customer service. We do not collect any sensitive personal information, such as your social security number or driver’s license number.
How We Use Your Information
The information we collect from you is used for the following purposes:
- To fulfill your order
- To communicate with you about your order
- To provide customer support
- To improve our products and services
We do not sell, rent, or share your personal information with any third parties for marketing purposes.
SMS / Text Messaging Communications
When you provide your mobile phone number and opt in to receive text messages from Frame Fiesta, you consent to receive transactional text messages from us at the number provided. These messages may include order confirmations, shipping and delivery updates, appointment reminders, and prescription pickup notifications. We do not send marketing or promotional messages via SMS.
Message frequency varies based on your order activity. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time. You may also unsubscribe by contacting us at info@framefiesta.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent to receive text messages is not a condition of purchasing any goods or services from Frame Fiesta.
How We Protect Your Information
We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. We also use secure encryption technology to protect your payment information.
Accessing and Updating Your Information
If you would like to access, update, or delete your personal information, please contact us at info@framefiesta.com. We will make reasonable efforts to fulfill your request.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@framefiesta.com.